How do I order?
Ordering a Rolex watch or accessory from Melrose Jewelers is fast, easy, and convenient.

Ordering online:

browse our online inventory, Call us toll-free in Germany at 0800-100 4601 or e-mail us at mail(at)chronogermany.com Watches may also be reserved by voice mail, e-mail, or fax, and are held on a first-come, first-serve basis. All messages will be responded to promptly.

What forms of payment do you accept?
chronogermany accepts payments via all major credit cards including American Express, Visa, MasterCard via PayPal, , bank transfer (wire transfer)

How long will it take to deliver my watch?
For all major forms of payment bank wire, credit cards, we generally ship within 24 to 48 hours via Fedex Overnight Shipping.  All orders are fully insured.

Is it possible to visit your showroom in Berlin Germany?
By appointment only please call us toll-free in Germany at 0800-100 4601 or e-mail us at mail(at)chronogermany.com
 

Are your prices negotiable?
As a wholesaler who sells watches to other jewelry stores for resale, we operate on very small margins and our products already offer an outstanding value at some of the best prices in the industry. However, if you find an item of the same quality available at another store for less, we will do our best to match or beat the price.

What is your return policy?
We want you to be 100% satisfied with your watch purchase. Customers have both a Lifetime Authenticity Guarantee and a No Risk 14-Day Return Policy Special orders and custom orders are not eligible for returns. For further information, please see our Warranty page.

How do I know my watch is authentic?
Each of our watches is inspected and painstakingly restored by one of our five certified watchmakers.

If you would like to have your watch independently verified, simply take it to your local independent watchmaker to view its Serial #, Model #, Caseback ID, and Movement Signature (the 4 primary verification methods used by professionals) for example on a Rolex watch by looking between its bottom lugs (where the band connects to the case), top lugs, and by opening the watch's caseback, respectively.

Will my Watch come with a box and papers?
When we have the original box and/or paperwork for a watch, it will be stated in the product's description on our website. Most pre-owned Rolex watches do not come with the original box and paperwork for a very simple reason: the original owner loses or discards them. All of our watches do come with a brand new customized luxury watch box.